Integrated MBA Sample Paper of HRM (Human Resource Management) 7th Semester
TERM END EXAMINATIONS
INTEGRATED MBA (BBA+MBA) (HRM), SEMESTER-VII, YEAR-4th
TOTAL QUALITY MANAGEMENT
Duration -3 Hours Max Marks: 60
Note: 1. Attempt any FIVE questions.
2. All questions carry equal marks.
- Compare and contrast the dimensions of Quality in Manufacturing and service Industries.
- What are the Rob Lebow 8 principles of shared values? Explain.
- Describe 14 points of Deming’s Philosophy
- “Seven Habits of highly effective people work as a foundation for much needed quality change”. Explain this statement giving Indian examples
- Suggest some strategic measures for Indian Company attain World Class Excellence?
- Describe the importance of Customer in business. Explain how you will proceed to satisfy and delight customers
- What are the activities that lead to Quality Assurance? Explain
- Explain the philosophy of Juran’s Trilogy with the help of a diagram
- Describe the concept of Quality Circles.
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